| HelpLine |
"General Motors HelpLine,
how can I help you?" |
| Customer |
"I got in my car and closed
the door and nothing happened!" |
| HelpLine |
"Did you put the key in the
ignition slot and turn it?" |
| Customer |
"What's an ignition?" |
| HelpLine |
"It's a starter motor that
draws current from your battery and turns over the engine." |
| Customer |
"Ignition? Motor? Battery?
Engine? How come I have to know all these technical terms just to use my
car?" |
|
| HelpLine |
"General Motors HelpLine,
how can I help you?" |
| Customer |
"My car ran fine for a week
and now it won't go anywhere!" |
| HelpLine |
"Is the gas tank empty?" |
| Customer |
"Huh? How do I know?" |
| HelpLine |
"There's a little gauge on
the front panel with a needle and markings from 'E' to 'F'. Where is the
needle pointing?" |
| Customer |
"It's pointing to 'E'. What
does that mean?" |
| HelpLine |
"It means you have to visit
a gasoline vendor and purchase some more gasoline. You can install it yourself
or pay the vendor to install it for you." |
| Customer |
"What? I paid $12,000 for
this car! Now you tell me that I have to keep buying more components? I
want a car that comes with everything built in!" |
|
| HelpLine |
"General Motors HelpLine,
how can I help you?" |
| Customer |
"Your cars don't work!" |
| HelpLine |
"What's wrong?" |
| Customer |
"Mine crashed, that's what
wrong!" |
| HelpLine |
"What were you doing?" |
| Customer |
"I wanted to go faster, so
I pushed the accelerator pedal all the way to the floor. It worked for
a while, and then it crashed, and it won't start now!" |
| HelpLine |
"It's your responsibility
if you misuse the product. What do you expect us to do about it?" |
| Customer |
"I want you to send me the
latest version that doesn't crash any more!" |
|
| HelpLine |
"General Motors HelpLine,
how can I help you?" |
| Customer |
"Hi, I just bought my first
car, and I chose your car because it has automatic transmission, cruise
control, power steering, power brakes, and power door locks." |
| HelpLine |
"Thanks for buying our car.
How can I help you?" |
| Customer |
"How do I work it?" |
| HelpLine |
"Do you know how to drive?" |
| Customer |
"Do I know how to what?" |
| HelpLine |
"Do you know how to drive?" |
| Customer |
"I'm not a technical person.
I just want to go places in my car!" |